I am a Lead UX / Product Designer and Strategist…
with 12+ years of experience who develops experiences using a Human Centered approach. I utilize Service Design and CX (customer experience) methods with a focus on accessibility in all phases of the product design process.
Recent clients I have worked with include Plan B, Goodwin Living, Improvement Sciences, UN Women, UNAIDS, United Nations Institute for Training and Research (UNITAR), Give A Mile, Riley Marketing Group, Orchard Medical Staffing and the NAACP.
I’m committed to continuously expanding my knowledge and expertise to create more impactful products and services. My professional development journey includes earning the CPACC certification (Certified Professional Accessibility Core Competency) from the IAAP in 2023, followed by completing the Service Design certification in Designing Integrated Service Experiences through the Interaction Design Foundation in 2024. Currently, I’m pursuing my LUMA Human Centered Design Practitioner certification, which I expect to complete by fall 2025.
My UX / CX process is straightforward but never simple. I listen and empathize. I strategize and synthesize. I research and analyze. I design, test and iterate.
When I’m not fighting crime and researching and designing, you’ll find me learning about the coolest anime from the youngest person in my house, studying the latest UX and AI methods, or being walked by my dog Brooklyn.